Privacy Notice

Effective Date: 1/1/2025

1. Introduction

SINERGIA ("we," "us," or "our") is unequivocally committed to safeguarding the privacy and security of your personal information. This Privacy Notice serves as a comprehensive explanation of how we meticulously collect, process, utilize, disclose, and ultimately protect your valuable information when you engage with our digital ecosystem. This includes, but is not limited to, interactions through our primary website (www.sinergiaeg.com), utilization of our diverse services, and any other forms of direct or indirect engagement with SINERGIA. By accessing, browsing, registering for, or utilizing any aspect of our services, you explicitly acknowledge that you have thoroughly read, understood, and unequivocally agreed to the terms outlined within this Privacy Notice, including our practices concerning the collection, storage, use, and disclosure of your personal information, as well as the terms presented in our associated Terms of Service.

2. Information We Collect

To effectively provide, maintain, and enhance our services, we gather various categories of information. This collection is performed with your privacy at the forefront.
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information
We may also collect information automatically when you visit our website, including:
  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time and date of visits

3. How We Use Your Information

The information we collect is utilized for a multitude of legitimate business and commercial objectives, all aligned with enhancing your experience and ensuring the efficient operation of SINERGIA. These purposes include:
  • Service Delivery and Management: To operate, manage, and deliver the full spectrum of our services, fulfill your orders, process transactions, and efficiently manage your user account.
  • Experience Personalization: To customize content, tailor service offerings, and present promotions that are most relevant to your individual interests and preferences.
  • Communication & Notifications: To send you essential service-related announcements, critical updates, security alerts, administrative messages, and information regarding your account.
  • Policy & Service Changes: To inform you about any significant modifications to our services, updates to our terms and conditions, or revisions to this Privacy Notice.
  • Interactive Engagement: To facilitate your participation in interactive features of our services whenever you choose to engage with them.
  • Customer Support & Assistance: To promptly respond to your inquiries, provide comprehensive technical support, and efficiently resolve any issues or concerns you may have.
  • Data Analysis & Service Enhancement: To meticulously gather analytical data, monitor service usage patterns, and collect invaluable insights. This data is crucial for continuous improvement of our services, products, website functionality, and overall user experience, including robust research and development initiatives.
  • Marketing & Promotional Activities: To deliver targeted promotional communications, exclusive offers, and information about our products or services that we believe may be of interest to you, based on your expressed preferences and engagement history. You maintain the absolute right to opt-out of receiving marketing communications at any time.
  • Technical Operations & Security: To proactively detect, prevent, and effectively address any technical issues, outages, or malfunctions that may arise.
  • Security & Fraud Prevention: To diligently protect against, investigate thoroughly, and actively deter any fraudulent, unauthorized, or illegal activities, ensuring the integrity and security of our platform and users.
  • Legal & Regulatory Compliance: To strictly adhere to all applicable laws, regulations, governmental requests, and legal processes.
  • Business Transactions: In the context of potential mergers, acquisitions, asset sales, financing, or the partial or complete acquisition of our business by another entity, your personal information may be transferred as part of the business assets. We commit to providing appropriate notice before such a transfer occurs and before your personal information becomes subject to a different Privacy Notice.

4. Disclosure of Your Information

We may share or disclose your personal information under specific circumstances and with designated categories of recipients:
  • With Trusted Service Providers: We engage reputable third-party companies and individuals ("Service Providers") to perform various functions on our behalf. These may include hosting services, payment processing, data analytics, customer support, marketing assistance, email delivery, and IT infrastructure services. These Service Providers are granted access to your personal information only to the extent necessary to perform their contracted tasks and are legally and contractually obligated not to disclose or use it for any other unauthorized purpose.
  • For Business Transfers: As described earlier, in the event of corporate restructuring, mergers, acquisitions, asset sales, or other changes in corporate control, your personal information may be transferred to the acquiring entity or successor. We will ensure appropriate safeguards are in place and provide you with notification as required by law.
  • With Affiliated Entities: We may share your information with our parent company, subsidiaries, joint venture partners, or other entities under common control with SINERGIA ("Affiliates"). Any such sharing will be governed by this Privacy Notice, and we will ensure that our Affiliates adhere to comparable privacy standards.
  • With Strategic Business Partners: We may collaborate with business partners to offer co-branded products, services, or promotions. In such cases, and with your consent where required, we may share relevant information to facilitate these offerings.
  • Legal Compliance and Law Enforcement: We may disclose your personal information when we believe in good faith that such action is necessary to: . Comply with a legal obligation, such as responding to subpoenas, court orders, search warrants, or government requests. Protect and defend the rights, property, or safety of SINERGIA, our users, or the public. Prevent or investigate possible wrongdoing, fraud, or security incidents related to our services. Respond to emergency situations involving potential threats to the physical safety of any person. Establish, exercise, or defend legal claims.
  • With Your Express Consent: We may disclose your personal information for any other purpose where you have provided your explicit and informed consent to do so.
  • Aggregated and Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including marketing, advertising, research, or analysis.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:
  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object

Changes to This Privacy Notice

SINERGIA reserves the right to update, amend, or modify this Privacy Notice periodically to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the revised Privacy Notice on this dedicated page and updating the "Effective Date" at the very top of this document. Furthermore, in the event of material changes, we may choose to provide more prominent notice through email or a conspicuous announcement on our website prior to the changes becoming effective.You are strongly advised and encouraged to review this Privacy Notice regularly and periodically for any updates or changes. Changes to this Privacy Notice are effective immediately when they are posted on this page. Your continued use of our services following the posting of any modifications to this Privacy Notice will constitute your unequivocal acknowledgment and acceptance of the modified Privacy Notice and your agreement to be legally bound by its revised terms.

Contact Us

Should you have any questions, concerns, comments, or requests regarding this Privacy Notice, our privacy practices, the information we hold about you, or your data protection rights, please do not hesitate to contact our dedicated privacy team